1. Return Policy

We want you to be satisfied with your purchase. If you are not satisfied with the item, you can request a return within 30 days of receiving the item. Returned items must be in their original condition, unused, and with all labels and packaging.

2. Return Process

To request a return, follow these steps:

1.
Contact our customer service team at 337-593-9182 or mailto:support@rgaiaveo.com.
2.
Provide your order number and reason for return.
3.
Our team will send you a return authorization and return address.
4.
Send the item back to us and make sure to use a trackable shipping method.

3. Refund Policy

We will inform you of the status of your refund after receiving and inspecting your return. If the return is approved, the refund will be processed through the original payment method. Please note that it may take some time for your bank or credit card company to process and mail your refund.

4. Exchange Policy

If you need to exchange an item, please follow the return process and indicate the item and specifications you wish to exchange when contacting customer service. We will process an exchange request as soon as possible after we receive the return.

5. Damage and Problems

Please inspect the order when you receive the item. If an item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can assess the problem and make corrections.

6. Exceptions

The return policy does not apply in the following cases:
• Promotional items or specials

• Made-to-order or personalized merchandise

• Used or damaged items

7. Contact us

If you have any questions or need further information about our return and exchange policy, please contact us using the contact details below:
• Phone: 337-593-9182

• Email: mailto:support@rgaiaveo.com

• Address: 418 SW Evangeline Thruway, Lafayette, LA 70501