Refund and Returns Policy

Effective Date: June 29, 2026

Thank you for shopping at rgaiaveo.com, operated by Advocates 4 ALL Youth, Inc.

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Perishable goods
  • Digital products or downloadable content
  • Products that have been used, damaged by the customer, or altered after delivery

3. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Please contact us within 7 days of delivery.

To help us resolve your issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

4. Return Process

To initiate a return:

  1. Contact our customer support team at support@rgaiaveo.com.
  2. Include your order number and reason for the return.
  3. Wait for return authorization and instructions before shipping your item.
  4. Securely package the item and return it according to the instructions provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

If the return is due to:

  • A defective product
  • A damaged item
  • An incorrect shipment

We will cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping expenses unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return results from our error.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days, depending on your payment provider or financial institution.

7. Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was shipped.

If you need an exchange, please contact us at:

Email: support@rgaiaveo.com

8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. You may request a return after receiving the item, subject to this policy.

To request a cancellation, please contact us as soon as possible.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Advocates 4 ALL Youth, Inc.

Website: rgaiaveo.com

Address:
818 Old Wagon Trail Circle
Lafayette, CO 80026
United States

Phone: +1 (303) 516-9075

Email: support@rgaiaveo.com