Effective Date: June 29, 2026
Thank you for shopping at rgaiaveo.com, operated by Advocates 4 ALL Youth, Inc.
This Shipping Policy explains how we process, ship, and deliver orders placed through our Website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
During periods of high order volume, promotional events, or holidays, processing times may be extended.
2. Shipping Time
Estimated delivery times depend on the shipping destination and carrier.
Typical delivery estimates are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| Canada | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 8–18 Business Days |
| Other International Destinations | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping charges are calculated during checkout based on:
- Delivery destination
- Shipping method selected
- Order weight and size
- Promotional shipping offers (if applicable)
Any applicable shipping charges will be displayed before payment is completed.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Shipping confirmation
- Tracking number (if available)
- Carrier information
Tracking information may take 24–48 hours to become active after shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error, please contact us immediately before your order ships.
6. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, and other fees may be imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.
7. Delayed Deliveries
Delivery times may be affected by circumstances beyond our control, including but not limited to:
- Severe weather
- Natural disasters
- Customs inspections
- Carrier delays
- Public holidays
- Labor disruptions
- Other unforeseen events
While we will make every reasonable effort to assist, we cannot guarantee delivery dates.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
To assist with your claim, please provide:
- Your order number
- A description of the issue
- Photos of the damaged package or product (if applicable)
We will work with the shipping carrier to investigate and determine an appropriate resolution.
9. Undeliverable Packages
Packages returned to us because of:
- Incorrect shipping address
- Failure to collect the package
- Refused delivery
may require additional shipping charges for reshipment.
If a refund is requested instead of reshipment, original shipping charges are non-refundable.
10. Shipping Restrictions
We reserve the right to limit or refuse shipment to certain locations where shipping is unavailable, restricted, or prohibited by applicable law.
11. Separate Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse locations.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages.
12. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Advocates 4 ALL Youth, Inc.
Website: rgaiaveo.com
Address:
818 Old Wagon Trail Circle
Lafayette, CO 80026
United States
Phone: +1 (303) 516-9075
Email: support@rgaiaveo.com